RETURNS

It is possible to request the cancellation of an order within 24 hours of purchase, provided the order has not already been processed or shipped. Once the order has been shipped, it can no longer be canceled. In that case, you can make use of the return policy.

Under Articles 52 and following of Legislative Decree 206/2005 (Consumer Code), the customer has the right to withdraw from the purchase contract within 14 days from the date of receipt of the products, without having to provide any reason.

To exercise the right of withdrawal, the customer can use the following online form: Withdraw from order – Stilea

The customer must communicate the withdrawal within 14 days of receiving the products and return them within the following 14 days, using a courier of their choice.

Direct costs for returning products are the responsibility of the customer. The customer is responsible for correctly shipping the return, so it is recommended to use a traceable shipping service and keep the receipt until confirmation of receipt.

To proceed with a refund of the amount (excluding initial shipping costs and return shipping costs), the following conditions must be met:

• Products must not have been used, washed, or damaged.
• Products must be returned in their original packaging with all labels and tags.
• Returned products must be in a condition suitable for resale. 
• The return must be shipped no later than the fourteenth day after receiving the product.

To start a return, fill out the form Withdraw from order – Stilea or by directly accessing your personal account https://account.stileacollection.com.

Once the return is accepted, we will provide you with shipping instructions via email.

We are not responsible for any delays or losses by the courier/service chosen to return the product to us.

Refunds will be made using the same payment method used, only after the product has been received, checked, and approved.

Items sent without a prior return request will not be refunded.

Returns or cancellations for gift cards are not accepted.

For more info, contact us at: info@stileacollection.com

EXCHANGES

The fastest and easiest way to make an exchange is to return the item received, and once the return is accepted, purchase the new item separately.

*Once the return is made, the availability of a different size is not guaranteed and depends on the stock available in the warehouse. It is advisable to check availability on the website first.

CUSTOMS FEES

Any customs fees, duties, or import taxes are the responsibility of the customer and will not be covered by Stilea.

LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages. 

Once the tracking number is provided, responsibility for delivery passes to the customer, who must contact the courier directly for any claims or refund requests if tracking shows as delivered but the package has not been received.