FAQs – Stilea

Frequent questions

You don't need to enter any discount code or sign up with an email. The discounted price is already what you see on the website.

The discount is not valid on the HandMade collection.

Please allow 1–2 business days for order processing.

Standard shipping takes 2–6 business days from shipment (times depend on the carrier).

As soon as the order is shipped, we will provide you with the tracking number.

Shipping is calculated based on your location and the items in your order. You'll always know the shipping cost before you complete your purchase.

We offer a return service if a product you ordered is not to your liking. To make a return, the item must be in the same condition as when you received it and must be returned within 14 days of receiving the order.

The cost of the return is the customer's responsibility, and you should use a trackable shipping method to ensure proper delivery. Once we receive your request, we will email you the shipping instructions.

Returns aren't accepted for gift cards.

Yes, on your first order you get a 10% discount on the entire order. To get it, just fill in the fields on the banner and apply the code at checkout before confirming your order.

Most of our clothes are available in one size. You'll always find the measurements listed in the description of each item, but we recommend taking them as a guide: since most of our clothes are stretchy, they can fit a few extra centimeters beyond the listed measurements.

The fastest and easiest way to get an exchange is to return the item you received and, once the return is accepted, purchase the new item separately.

*Once the return is made, the availability of a different size is not guaranteed and depends on warehouse stock. It's recommended to check availability on the website first.

As soon as your package is shipped, we’ll send you the tracking number and the details of the courier in charge of the delivery. This way, you can keep track of the shipment the whole time and always know where your package is.

Restocks are not always guaranteed. The available items are limited, but they might become available again in the future. If that happens, we’ll let you know.

Our Gift Cards are available in denominations of €25, €50, €100, and €150, and are sent directly by email in just a few minutes. The recipient can use it online at checkout to buy the items they like best, stress-free and with no expiration.